Special Announcement Regarding COVID-19

Dear valued customer,

In the wake of the most recent orders made by the City of Decatur, we are wanting to update you on the many ways that we are able to meet your sales and service needs while also focusing on the health of our customers and employees. According to the new orders, our store will remain open as it is classified as an essential business service.

We are implementing the following preventative actions to reduce any exposure or sharing of the COVID-19 virus:

• Regularly reminding employees of the proper hygiene practices to help prevent the spread of the virus, which include thoroughly washing hands with soap and water throughout the day, avoiding shaking hands, and maintaining social distance
• Cleaning and sanitizing all work areas after a customer interaction
• Cleaning and sanitizing all customer lounges and restrooms
• Providing hand sanitizer, disinfectant sprays and wipes throughout stores
• Requiring any employee who does not feel well to stay home
• Requiring employees who have traveled to a 14-day quarantine

For vehicle service, we will continue to provide our world-class maintenance, repairs and recall work. Additionally, we have put in place several preventative actions to reduce any exposure or sharing of the COVID-19 virus:

• Scheduling of services for your vehicle (either by phone or our website) is strongly recommended as this will help to ensure your vehicle is serviced as quickly as possible while also minimizing person-to-person interaction at the dealership
• Vehicle drop-off is strongly recommended
• Walk-ins are still welcome at this time
• Over-the-phone payment is encouraged on all serviceable items
• We have spaced the waiting room out, so there is no close contact
• We have adjusted our schedule to avoid two people arriving at the same time
• We have stopped the shuttle service to avoid close contact in a vehicle
• We spray and wipe down the interior touch points of the vehicle after the repair is completed

For sales, we encourage you to shop our inventory online as you would normally, but once you are ready to take the next steps in your purchase process, please note that we have temporarily closed our showroom to all walk-in traffic. All sales transactions will be conducted via a scheduled appointment. To schedule an appointment with a member of our sales team, please call (217) 615-5739, leave a message, and we will contact you at our earliest convenience.

• Appointment only
• At home test drives upon request
• At-home delivery upon request (mileage restrictions may apply)
• Over the phone/at home trade appraisals
• Facetime/Skype your vehicle from the comfort of your own home
• Paperwork done over the phone
• We get customers in and out within 20 minutes

Our goal is for all customers and employees to remain safe and healthy during this very difficult time. If you have any questions or concerns, please contact us directly at the number listed below or on our website at https://www.bobbradyhonda.com/contact-us/.

Thank you,

Bob Brady

President

3955 E Boyd Rd, Decatur, IL 62521

• • Sales: (217) 615-5739
  • Service: (886) 402-6161
  • Parts: (886) 413-1679